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RESUME
Professional ​
info​​
I am an efficient professional with 20 plus years of experience and proven knowledge of customer service, both in-person and working via telephone. It is my goal to successfully leverage my skills to fill a Customer Service Specialist role and become a valuable asset for your company.
Customer Service
Work​
experience​
Sales Service Service Representative, Randstad, representing Medtronic, Memphis, TN /Aug 2004 – May 2005.
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Interface with medical supply salespersons by telephone to provide information about products or services, take or enter orders, and schedule private-flight delivery of products.
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Make appropriate adjustments to product requirements and delivery schedules.
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Determine charges for services requested, and arrange for billing.
Skills
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Customer Service
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Keyboarding
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Microsoft Office
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Inbound Call Skills
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Face-to-face Customer Interaction Public Speaking
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Personnel Supervision and Management
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Graphic Design
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Web Design
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Art
Customer Service Representative and Commercial Sales Administrator, Time Warner Cable, Memphis, TN / Nov 1995 – May 2004.
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Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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Check to ensure that appropriate changes were made to resolve customers' problems.
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Determine charges for services requested, collect deposits or payments, or arrange for billing.
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Refer unresolved customer grievances to designated departments for further investigation.
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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
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Solicit sales of new or additional services or products.
Front Desk Manager, Reservations Manager, East Memphis Hilton, Memphis, TN /1990 – May 1995.
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Communicate with, assist, and set up reservations, room assignments, and services for hotel guests both in-person and via telephone.
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Take payments at both check-in and check-out.
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Manage schedules for Front Desk and Reservations personnel.
Other
Work​
experience​
Housekeeping/Janitor, Superior Maintenance Company at Akebono Brake Manufacturing, Clarksville, TN / Oct 2013 – Present.
Visual Display Manager, Dillard's Department Store, Raleigh Springs Mall, Memphis, TN /1985 – May 1990.
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Hotel Assistant Manager and Front Desk Manager, Brookhollow Inn, Dallas, TN /1982–1985.
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Store Assistant Manager and Manager, Musicland Stores, Two Rivers Mall, Clarksville, TN /1978 – May 1980. Richardson Square Mall, Richardson, TX, 1980-1981. Forum 303 Mall, 1981-1982.